Delivery Policy

At Real Christmas Trees Melbourne, we’re committed to making your holiday season merry and bright. Here’s our updated delivery policy:

1. Free Delivery Season:
From November 22nd to December 24th, we offer complimentary delivery for all real Christmas tree orders within Melbourne. Deliveries outside these dates are by appointment only and may incur an off-season delivery charge.

2. Delivery On Your Chosen Day:
We deliver your tree on your selected day 99.9% of the time. If, for some reason, we can’t meet your chosen date, we’ll contact you using the details provided during order placement.

3. Real-Time Delivery Tracking:
We provide a tracking link on the day of delivery, allowing you to monitor your tree’s journey from the Christmas tree farm to your home.

4. Unattended Delivery:
If you aren’t home during the delivery, our driver will leave the Christmas tree at a safe spot on your property. If you’ve ordered our installation service and provided a stand, and we can’t reach you, we’ll set up the tree and leave it at your door.

5. Delivery Area:
We deliver to most areas within Melbourne, with a few exceptions. During checkout, our system will let you know if we deliver to your postcode area. For any questions, feel free to contact us.

6. Environmentally Conscious Delivery:
Our delivery is eco-friendly, using AI software to create the most efficient routes, reducing our carbon footprint. Our drivers follow these routes strictly to maintain schedule efficiency and minimise environmental impact.

7. Post-Season Collection:
Opt for our tree collection service at checkout for an eco-friendly disposal of your Christmas tree in January. Please ensure your tree is left on the nature strip during our specified collection dates.

8. Special Locations:
We also cater to special locations such as the CBD, Docklands, and Mornington Peninsula, although certain conditions and surcharges may apply.

9. Business Days:
Our operational days are Monday through Sunday, or as otherwise specified.

Please remember that this delivery policy applies to our website at https://www.RealChristmasTrees.Melbourne. We aim to provide a hassle-free and joyful holiday experience with our delivery service. For any concerns or queries, feel free to reach out to us via phone or email.

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