Terms and Conditions

Terms of Service

Last updated: July 20, 2023

Welcome to Real Christmas Trees Melbourne! We’re excited to share the holiday spirit with you. Please take a moment to read these Terms of Service (“Terms”) carefully before using our website (the “Service”).

By accessing or using the Service, you agree to these Terms. If you disagree with any part of the Terms, then you may not access the Service.

  1. Our Christmas Trees

Our real Christmas trees are naturally grown, and each one is unique – that’s the beauty of nature! Please note that photos of Christmas trees on our website may differ from the actual Christmas tree delivered.

All Christmas trees are sprayed with pesticides. Since Christmas trees are a natural product, it’s normal to find some insects. We recommend spraying your Christmas tree with a household pesticide (like Mortein) upon arrival.

  1. Delivery and Collection

All online orders of real Christmas trees include FREE delivery and optional collection within the Melbourne Metro area from November 22nd to December 24th. Delivery outside these dates is by appointment only and incurs an off-season delivery charge. Deliveries to the CBD and certain distant locations will incur a surcharge.

  1. Pricing and Payments

All prices for Real Christmas Trees and other products listed on our website are in Australian Dollars and are final. All payment data is secure, and we don’t store your credit card information.

  1. Account Security

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your account password and for any activities or actions under your password. If you become aware of any breach of security or unauthorized use of your account, please contact us immediately.

  1. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Real Christmas Trees Melbourne and its licensors.

  1. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of these third-party sites or services.

  1. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including if you breach the Terms. Upon termination, your right to use the Service will cease immediately.

  1. Governing Law

These Terms shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions.

  1. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. By continuing to use our Service after those revisions become effective, you agree to be bound by the revised terms.

  1. Contact Us

If you have any questions about these Terms, please contact us. Your satisfaction is our top priority, and we’re always here to help. Enjoy the spirit of the holidays with Real Christmas Trees Melbourne!

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