FAQ
What type of Christmas trees do you grow? We exclusively cultivate Pinus Radiata, a variety ideally suited to the Australian climate — all Christmas tree farms in Australia grow this variety. Each tree is meticulously pruned throughout the year for a full, classic shape, and allowed to mature for a minimum of five years before harvest.
What’s the difference between Premium and Traditional Christmas trees? Premium trees have more luxuriant foliage and are hand-selected. Traditional trees are more affordable and ideal for resellers.
How long does a real Christmas tree last? With proper care, a real Christmas tree stays fresh for three to five weeks. How should I care for my real Christmas tree? Keep it in water at all times, place it in a shaded, cool spot away from direct sunlight and heating elements, water it daily, and occasionally mist the needles to simulate rain. This minimises needle drop and keeps it fresher for longer.
Do I need to be home for the tree delivery? No — but if you won’t be home, provide specific instructions on where to leave the tree. Make sure the spot is shaded, away from direct sunlight, and has a bucket of water waiting for the tree.
Will you install the Christmas tree upon delivery? Yes, if you select installation at checkout and provide setup instructions. You’ll need a quality tree stand (such as a Cinco stand, available to purchase from us) — this applies whether you’re home or not.
Can I specify a delivery time? We can’t guarantee a specific delivery time due to various factors, but you can track your delivery status and ETA with our tracking software.
When do deliveries commence and end? We deliver year-round. Free delivery runs seven days a week during the peak season within the Melbourne Metro area (see note on exact dates below); conditions and possible surcharges apply for CBD, Docklands, and out-of-metro areas.
What’s the best time to order my Christmas tree? Order as soon as our system goes live in early September. For next-day delivery during the season, order before 12 noon.
How do I choose the right tree size? Consider your ceiling height and available space — leave at least 30cm (about a foot) between the top of the tree and the ceiling.
Are your Christmas trees freshly cut? Yes — we harvest each tree the same day we deliver it, to guarantee maximum freshness.
How does the tree pickup / collection service work? Place your tree out the front of the property where it’s easily visible to our driver. Our standard collection window is 4–10 January, or you can choose a day that suits you — leave written instructions at checkout if you won’t be home. All collected trees are responsibly recycled into mulch, so it’s the easiest and most eco-friendly way to dispose of your tree after the holidays.
What is the cost of a Christmas tree? Prices vary by size and type, generally ranging from around $100 for a smaller tree to $200+ for a larger one. A tree stand is a separate purchase (a Cinco stand costs $55). (See note below — one part of the source content also quoted a bundled example of $220 for a 6ft tree with stand delivered; worth confirming which reflects current pricing.)
What if I need to change my order or delivery day? Contact us as soon as possible — we’ll do our best to accommodate the change.
What if I’m not happy with my tree? Can I exchange it? Yes, contact us to discuss an exchange. Fees may apply.
What precautions are taken to protect the trees from pests? We run a preventative pest management program, spraying the trees twice a year plus once more ahead of the Christmas season.
What happens to the trees that aren’t sold? We only cut trees based on the orders we receive, so there’s no such thing as an “unsold” tree — anything not ordered keeps growing in the field for next season. No wastage.
Are you involved in any charitable initiatives? Yes — we’re proud donors to the Alfred Hospital Foundation, Epworth Hospital, and other charities. Suggestions for causes to support are always welcome.
How does a real Christmas tree compare to an artificial one? Real trees are renewable and environmentally friendly — they absorb carbon dioxide while growing, and for every tree harvested a new one is planted. After use they’re recycled into mulch and disintegrate back into the earth. Artificial trees, by contrast, are made from non-renewable, non-biodegradable petroleum-based materials and can release toxic fumes in a fire.
Do Bunnings sell real Christmas trees? We can’t speak for every Bunnings store, but for a guaranteed fresh-cut tree, we recommend ordering directly from us.
Where can I buy a real Christmas tree in Melbourne? You have a few options: online delivery services like ours (cut fresh the day of delivery), local farms (a hands-on, cut-your-own experience — bring a suitable vehicle), nurseries and Bunnings (seasonal stock, often bought in bulk so freshness can vary), and Scouts groups (a fundraising option, though quality varies). The best choice depends on your priorities around convenience, freshness, and quality.
Where can I buy real Christmas trees in bulk in Melbourne? Contact us directly — we offer special pricing for bulk orders.
