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Delivery

Delivery

All Christmas tree prices include FREE delivery 7 days a week in Melbourne Metro*.

NEXT DAY DELIVERY: Orders must be placed before 12noon for next day delivery.

MORNINGTON PENINSULA:  December the 08th, please mention Peninsula Delivery during checkout or contact us before your order. 

CBD & Docklands DELIVERY: CBD surcharge will be applied at check out. This is due to traffic and parking and applied by our drivers. Postcode: 3000 and 3008

WEEKEND DELIVERY: FREE weekend delivery up to the 24th December.

Fresh Christmas Trees Delivered Melbourne

OUT OF METRO DELIVERY:  During check out, the website will say if we deliver to the area. 

Disposal/Collection of the Christmas tree can be chosen at checkout for a small fee. Collection is between 04th and 10th January or you may choose your own date.

Christmas tree collection before 24th DecemberWe can collect your Christmas tree before the 24th December for a fee. You can select this option at every tree.

Christmas tree satisfaction:  Based on, case by case scenario, we will exchange a Christmas tree for a small fee  (Christmas tree sizes between 3 foot and 7 foot only). T&C apply.

NB: Please refer to FAQ (below) in regards to delivery time of your chosen day. 

(alternatively at check out when you entre your postcode)  

Frequently Asked Questions

  • Do I need to be home for the delivery?

No, you do not need to be home during the delivery.

Things you want to note when you will not be home during the delivery:

  • Make sure there is room to leave the Christmas tree infront of your building.
  • The area is shaded with a bucket of water for the Christmas tree.
  • The place is safe and secure. 
  • If you live in an apartment or secured place, please provide instructions.
  • We do not take responsiblity for leaving the Christmas tree unattended. 

Note: There might be a re-delivery fee if detailed instructions are not provided.

  • Delivery time on your specified day.

Unfortunatly we are unable to give you a delivery time. 

In your written instructions you may specify if you would like our driver to phone you when on their way. 

  • Installation of Christmas tree on delivery.

You must specify in your order that you want the Christmas tree installed/set up on delivery.

Requirements:

  • It is preferable that you are home on the delivery day.

or if you are not home, we can still install a Christmas tree, just leave instructions. 

  • You must have a stand. (working or one of ours)
  • Your place of residence must be safe for our drivers to enter.
  • We may refuse to install the Christmas tree if one of the above is not met. 
  •  CBD deliveries:
  • It is recommended that someone will be there to accept the delivery of the Christmas tree.  As there might not be any room to leave the Christmas tree which has a shaded area and/or a secure place. 
  • We take no responsibility for leaving the Christmas tree if no-one is there to collect it.
  • If there is no-one to collect the delivery and no instructions provided, we might not leave the Christmas tree and an extra delivery fee will incure for another delivery. 
  • There is a CBD surgarge that will be added at checkout.

Note: A re-delivery FEE might be charged if no-one is there to accept the Christmas tree on delivery. 

  • Apartment and secure places deliveries:
  • Please organise a drop off point and provide instructions in the comments box at checkout. 
  • If there is a security guard, inform them of the delivery.
  • If there is no-one to collect the delivery and no instructions provided, we might not leave the Christmas tree and an extra delivery fee will incure for another delivery.

Note: A re-delivery FEE will be charged if no-one is there to accept the Christmas tree on delivery. 

  • Weekend deliveries and Public Holiday deliveries.

Weekend delivery is included in our 7 days a week FREE delivery.

  • When do Deliveries commence and end?

Deliveries are made all year round. Free delivery starts in the last week of November and last day of delivery is the 24th of December. We can deliver any day of the year. If the date is not available for delivery during check out, please contact us to organise one. 

Installation

Christmas Tree Installation

Setting up of a Christmas tree on my own.

3Ft to 7Ft  Christmas trees can be set up by one or two person (depending on the skill and strength) with a cinco Christmas tree stand.

An 8ft and above Christmas trees will require two or more people to set up the Christmas tree with a cino Christmas tree stand and for the larger Christmas trees 10Ft and above might need a pallet below the stand to prevent it from accidental falling. 

Here is a short video by cinco how to set up a real Christmas tree.

(The hammer action may not be required as the weight of the tree will be sufficient) 

Cutting a few centimeters of the truck is optional and not necessary as the Christmas tree is freshly cut on the same day of your delivery although we still recommend to do this for a longer life span of the tree and a greener and fresher looking Christmas tree. 

Setting up a Christmas tree by us.

During your order, please let us know that you’d like us to set up the Christmas tree for you on delivery.

A Christmas tree stand is required. You may purchase one during your order or have a working stand from last season.

What it means? The driver will install the tree into a stand for you. A stand needs to be purchased from us or a good working stand needs to be provided. Our drivers are able to refuse installation if the stand is not one of ours or not in a working condition.

If you have forgotten to select installation during your order, you can purchase it here: 

– Christmas tree installation

Christmas tree stands can be purchased here:

– Christmas tree stand – cinco 8, 10, 12

Collection

Christmas Tree Collection Melbourne

Where to put your tree for pickup

Simply place your tree out the front of the property where it is easily visible to our driver. If you can’t be home on the date of collection, please leave written instructions at checkout.

If the tree is to be picked up from a business premises, please leave business opening hours and any further instructions at checkout.

IF COLLECTION OCCURS AFTER THE REMOVAL SCHEDULE

In the event that collection is excessively delayed, we will continue to collect booked tree removals later than scheduled. We will confirm the new date with you via SMS. Full refunds apply before the collection date.

Choosing your own date:

  • Bookings have to be made 24 hours before collection
  • Collection has to be within our Metropolitan boundary 
  • Chosen day needs to be approved 

 Please check the collection timetable making sure it suits you. – Timetable (Click here)

Christmas Trees that are Collected (Removed Disposed Pickup), are returned to the farm in Melbourne. They are mulched and returned to the ground. 

Don’t leave your old Christmas tree lying around as it will not be removed or disposed of by the garbage collectors.

Leaving out an old Christmas tree on your nature strip, is an eye sore to your neighbours. It will not be collected/removed/disposed of by the council.

Start a New Year fresh and remove an old Christmas tree.

We will collect any Christmas tree anywhere within Melbourne. All we need is the address of where the Christmas tree is located.

FAQ

FAQ

What type of Christmas tree do you grow?

We grown the Pinus Radiata variety at our farm which is a softwood where they love good rainfall and good soil. With these two very important elements required for a healthy Christmas tree, a mature tree would be at least 5 years old before harvesting.

Best way to look after a real and fresh Christmas tree:

-       Keep it in water at all times.

-       Place it in a shaded place and the coolest place in your home away from direct sun light and heating elements.

-       Avoid afternoon sunshine as this will age the Christmas tree prematurely.

-       Now and then you may want to spray water mist on the Christmas tree leaves to simulate rain.

Optional: (when the tree starts to dry out)

-       Drill holes into the bottom of the trunk to get fresh water flowing into the tree. (does not require to take the tree out of the stand)

OR

-       Saw off a 2cm off the trunk so the tree can have fresh water absorption. (requires the tree to be removed from the stand)

(A real Christmas tree is like a real fresh flower in a vase full of water.)

How long does a Real Christmas tree last?

A well looked after Christmas tree will last up to 30 days.

Our Christmas trees are of the highest quality and have been looked after with great care throughout its life and will continue in your home.

Dry needles inside a real Christmas tree.

Paul an experienced Christmas tree grower says it's normal and explains why this happens.

https://youtu.be/hrByRW0Qdqw

Real Christmas tree vs Artificial Christmas tree

First of all, artificial Christmas trees are made out of non-renewable petroleum.

Artificial Christmas trees are made out of plastic oils which are harmful to the environment.

Real Christmas trees remove carbon dioxide from the atmosphere.

Artificial Christmas trees are not recyclable and end up in the land fill forever as they do not disintegrate.

Real Christmas trees will disintegrate into the earth.

Artificial Christmas trees are made overseas not supporting Australian economy.

Real Christmas trees are Australian grown and owned.

- In case of a fire, artificial Christmas trees burn easier and produce toxic fumes which are very harmful.

Real fresh Christmas trees are less likely to catch on fire as it is living plant and the wood is still wet inside.

Premium vs Traditional trees?

Premium Christmas trees are sporting more luxuriant foliage than our Traditional trees, each tree is hand-selected by the lead farmer to ensure only the finest real Christmas trees are brought to your home. There is only a limited amount of Premium Christmas trees available.

 

Our traditional Christmas trees are available at afordable prices, making them ideal for resellers. We supply our traditional Christmas trees to leading retailers like Bunnings, Coles, and Woolworths as well as independent retailers in Melbourne, price guaranteed.

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